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About Us
Allparts South West Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Allparts South West Ltd
22 Hennock Road
Marsh Barton Ind Est
Exeter
EX2 8RU
Phone: 01392 420 460
Fax: 01392 205 159
Email: parts@allpartssouthwest.com
Registered in England No. 4610674 VAT no. 510 5348 82
Registered Office: 28 Alexandra Terrace, Exmouth EX8 1BD
Making A Purchase
Buying a single item
Browse our store and use ADD TO CART button to select an item.
Select Invoice/Shipping location
Click CHECKOUT NOW to go directly to checkout.
Input your address and payment details then you will given a receipt.
Buying multiple items
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Remove item from cart
Click VIEW CART from the left hand menu
Click on the remove box so a tick appears.
Now click the UPDATE option from the bottom menu
Click CHECKOUT to finish transaction
Change item quantity in cart
Click VIEW CART from the left hand menu
Overkey the item quantity to the correct amount
Now click the UPDATE option from the bottom menu
Click CHECKOUT to finish transaction
We accept credit card payment.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
As part of our commitment to you the customer, Allparts South West Ltd only use recognised carriers such as Securicor, DHL and Parcelforce to ensure the prompt and safe delivery of all orders.
Allparts South West Ltd will same-day ship all orders if received before 4PM on a working day for delivery within 2 working days of processing- in most cases delivery is the following day.
If we cannot ship the order within this timeframe due to out of stock items etc. we will contact you. Delivery will be to the indicated shipping address.
We will charge £6.81 plus VAT Postage and Packaging for single items to mainland UK only.
If you are outside the mainland UK you will have to contact us to arrange special shipments and pricing.
Delivery Schedule
Allparts South West Ltd will same-day ship all orders if received before 4PM on a working day for delivery within 2 working days - in most cases delivery is the following day.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security
Allparts South West Ltd are committed to protecting your privacy. All credit card numbers are encrypted in the software when the order is placed using SSL. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use secure 128 bit encryption from Actinic, industry leaders in e-commerce. (http://www.actinic.co.uk/)
Secure Sockets Layer (SSL): How It Works
When we ask for your credit details you will be transferred to a secure server (https://secure.actinicsecure.com) and a golden padlock will appear at the bottom of the screen). The information you give us is then encrypted using 128 bit technology that means only we can then read it. We will then process your payment and dispatch your item.
If you have any concerns then please contact us directly at (parts@allpartssouthwest.com) or arrange an alternative payment method.
Guarantee
1. A limited one year warranty is provide by Allparts South West Ltd and is applied to all our automotive lamps, and warrant these lamps to be free from defects in workmanship and material. Liability will under no circumstances exceed the amount of its original sale or the replacement of the defective merchandise.
2. Allparts South West Ltd warranty does not cover merchandise failure due to abuse, misuse, improper installation, improper maintenance, improper and unauthorised repairs, alteration or modification.
3. Furthermore, this warranty does not cover any freight charges (except those listed in section 1 of the Allparts South West Ltd returns policy), the cost of parts removal, consequential or subsequent damages, or normal wear and tear.
Returns number must be obtained for any faulty items being returned. Any items returned carriage unpaid will be refused.
Reaching Us
Our Contact details:
Allparts South West Ltd
22 Hennock Road
Marsh Barton Ind Est
Exeter
EX2 8RU
Phone: 01392 420 460
Fax: 01392 205 159
Email: parts@allpartssouthwest.com
Privacy Policy
Allparts South West Ltd are committed to protecting your privacy. We use the information we collect about you to process your order only. We will not pass information to third parties
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
At Allparts South West Ltd we want you to be completely satisfied every time you shop with us; therefore we make our returns policy very simple. Our "no quibbles" promise means that if, for any reason, you are unhappy with the part that you have purchased, you can just return it to us in its original condition within 14 days of receiving the goods, and we will issue a refund for the price of the item.
This is subject to the following conditions:
1.Items for return are sent carriage paid (i.e. you pay for the carriage to get the parcel back to us). We will of course be happy to refund the delivery charge if the return is as a result of our error or if the goods arrived to you damaged.
2.Items for return (excluding those that were received damaged) must be in a re-saleable condition.
3.Incorrectly supplied items must be notified to Allparts South West Ltd in writing either by e-mail to parts@allpartssouthwest.com or by fax to 01392 203161 within 3 days of receipt of your order. Once you have done this you will be given a goods returns number by return e-mail or fax.
4.Damaged items must be notified to Allparts South West Ltd in writing either by e-mail to parts@allpartssouthwest.com or by fax to 01392 203161 on the same day as receipt of your order. Once you have done this you will be given a goods returns number by return e-mail or fax.
5.All returns must be accompanied by the senders name and address, and a copy of the original invoice stating the reason for the return.
Please note that we can only process returns for items purchased from Allparts South West Ltd.
Your statutory rights are not affected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
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